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A Complete Guide to the Hard Rock Hotel Riviera Maya

Welcome to the ultimate guide to the Hard Rock Hotel Riviera Maya! Located in the heart of the Riviera Maya, this all-inclusive resort is a paradise for music lovers and beachgoers alike. Whether you’re looking for a romantic getaway or a family vacation, the Hard Rock Hotel Riviera Maya has something for everyone. In this guide, we’ll explore everything you need to know about this stunning resort, from its luxurious accommodations to its top-notch amenities.


Rooms And Suites

Hard Rock Hotel Riviera Maya offers a variety of luxurious and comfortable rooms and suites to cater to the needs of every guest. The hotel has a total of 1,264 rooms and suites spread across two distinct sections – Heaven and Hacienda.

The Heaven section is an adults-only area that features 577 rooms and suites, while the Hacienda section is designed for families and groups and has 687 rooms and suites. All the rooms and suites are well-appointed with modern amenities such as flat-screen TVs, minibars, coffee makers, and free Wi-Fi.

Guests can choose from a range of room categories, including Deluxe Rooms, Deluxe Platinum Rooms, Deluxe Diamond Rooms, and Deluxe Family Rooms. The suites on offer include Rock Royalty Level, Rock Suite Platinum, and Rock Star Suite. Each suite comes with its own unique set of amenities and perks, such as private balconies, hydro spa tubs, and butler service.

The accommodations at Hard Rock Hotel Riviera Maya are designed to provide guests with a comfortable and unforgettable stay. Whether you’re traveling solo, as a couple, or with family, there’s a room or suite that will meet your needs and exceed your expectations.

Rock Star Level

Hard Rock Hotel Riviera Maya offers luxurious accommodations for guests who want to experience the ultimate rock star lifestyle. The Rock Star Level is the highest level of luxury, offering guests a VIP experience like no other.

Guests who choose the Rock Star Level can enjoy exclusive amenities such as a personal assistant, priority access to restaurants and bars, and private check-in and check-out services. They can also indulge in a private pool and beach area reserved only for Rock Star Level guests.

The rooms at the Rock Star Level are spacious and elegantly designed, featuring modern amenities such as a Jacuzzi tub, a fully-stocked mini-bar, and a state-of-the-art entertainment system. Guests can choose from a variety of room types, including suites with ocean views or swim-up access.

To enhance the rock star experience, guests can request special services such as a guitar or DJ equipment delivered to their room, or even a personal recording session at the hotel’s music studio. For those who want to take the luxury to the next level, the hotel also offers the Rock Star Suite, a two-story suite with a private rooftop terrace and plunge pool.

The Rock Star Level at Hard Rock Hotel Riviera Maya is the perfect choice for guests who want to live like a rock star during their stay.

Heaven Section

The Hard Rock Hotel Riviera Maya is a luxurious all-inclusive resort that offers guests the ultimate vacation experience. One of the most sought-after sections of the resort is the Heaven section, which is exclusively for adults.

Guests staying in the Heaven section can expect to be pampered with VIP treatment, including access to private pools, bars, and restaurants. The rooms in the Heaven section are spacious and elegantly decorated, with modern amenities such as flat-screen TVs, iPod docks, and free Wi-Fi.

The Heaven section also offers guests the opportunity to indulge in some much-needed relaxation at the on-site spa, where they can enjoy a variety of treatments and services. For those who prefer to stay active during their vacation, the resort has a fully equipped fitness center, as well as a variety of water sports and activities.



Hard Rock Hotel Riviera Maya boasts a plethora of dining options to satisfy every palate. Guests can indulge in an array of cuisines ranging from Mexican, Italian, Asian, and more. The hotel features nine restaurants, each with its own unique ambiance and menu.

The Market Restaurant: This restaurant offers an extensive international buffet for breakfast, lunch, and dinner. Guests can enjoy a variety of dishes from around the world, including live cooking stations and themed nights.

Ciao: As the name suggests, this restaurant serves authentic Italian cuisine. Guests can savor classic dishes such as pasta, pizza, and risotto, all made with fresh ingredients.

Ipanema: This Brazilian steakhouse offers a unique dining experience where guests can indulge in succulent meats carved tableside. The restaurant also features a salad bar with a variety of options.

Frida: This restaurant pays homage to the Mexican artist Frida Kahlo and her love for traditional Mexican cuisine. Guests can enjoy dishes such as mole, chiles en nogada, and other regional specialties.

Zen: This Asian-inspired restaurant features a fusion of flavors from Japan, China, and Thailand. Guests can enjoy sushi, sashimi, stir-fry dishes, and more.

Pizzeto: This casual restaurant serves up delicious brick-oven pizzas, salads, and antipasti. Guests can create their own pizzas or choose from a variety of signature pies.

Dive: Located by the pool, this restaurant serves up light bites and refreshing drinks. Guests can enjoy burgers, sandwiches, and salads while lounging by the pool.

Los Gallos: This restaurant specializes in traditional Mexican street food. Guests can enjoy tacos, quesadillas, and other regional favorites in a vibrant atmosphere.

Toro: This steakhouse offers a variety of cuts of meat cooked to perfection. Guests can choose from ribeye, filet mignon, and more, all served with classic sides such as mashed potatoes and creamed spinach.

In conclusion, the dining options at Hard Rock Hotel Riviera Maya are sure to satisfy even the most discerning of palates. With nine unique restaurants to choose from, guests can indulge in a variety of cuisines and flavors during their stay.

Bars And Lounges

Hard Rock Hotel Riviera Maya offers a wide range of bars and lounges for guests to enjoy. Each venue has its own unique atmosphere, making it easy for guests to find the perfect spot to unwind and relax.

The Lobby Bar is a great place to start your evening. Located in the main lobby, this bar features live music and a laid-back atmosphere. Guests can enjoy a variety of cocktails, beer, and wine while they listen to the sounds of the hotel’s resident musicians.

The Martini Bar is a popular spot for those who enjoy a classic cocktail. This intimate venue features an extensive list of martinis, as well as other classic cocktails. The bar also offers a selection of premium spirits for those who prefer something a little stronger.

The Sun Bar is the perfect place to soak up some rays while enjoying a refreshing drink. Located near the hotel’s main pool, this bar serves up a variety of tropical cocktails, beer, and wine. Guests can relax on one of the many lounge chairs or take a dip in the pool while they sip their favorite beverage.

The Heaven Bar is located in the adults-only section of the hotel and offers a more sophisticated atmosphere. This bar features a selection of premium spirits and wines, as well as a variety of handcrafted cocktails. Guests can enjoy their drinks inside or outside on the terrace, which offers stunning views of the Caribbean Sea.

The Cigar Bar is a must-visit for cigar aficionados. This cozy venue features a selection of premium cigars from around the world, as well as a selection of top-shelf spirits. Guests can relax in one of the comfortable leather chairs and enjoy a smoke while they sip their favorite drink.

Bar/Lounge Location Atmosphere Specialty Drinks
The Lobby Bar Main lobby Laid-back Cocktails, beer, wine
The Martini Bar Main lobby Intimate Martinis, classic cocktails
The Sun Bar Main pool area Tropical Tropical cocktails, beer, wine
The Heaven Bar Adults-only section Sophisticated Premium spirits, handcrafted cocktails
The Cigar Bar Next to the Heaven Bar Cozy Premium cigars, top-shelf spirits

Room Service

Hard Rock Hotel Riviera Maya offers a 24-hour room service to its guests, providing them with the luxury of enjoying delicious meals in the comfort of their rooms. The room service menu includes a wide range of options, from appetizers to entrees and desserts.

The hotel’s room service is known for its promptness and efficiency. Guests can place their orders through the in-room tablet or by calling the room service number. The staff ensures that the food is delivered to the guest’s room within the stipulated time frame.

The room service menu features an array of international cuisines, including Mexican, Italian, and American. Guests can choose from vegetarian, gluten-free, and dairy-free options as well. The hotel also caters to special dietary requirements upon request.

The room service at Hard Rock Hotel Riviera Maya is included in the all-inclusive package, so guests do not have to worry about any additional charges. However, guests can tip the room service staff if they wish to show their appreciation.

Activities And Entertainment

Beach And Pool

Hard Rock Hotel Riviera Maya offers a variety of activities and entertainment for guests to enjoy during their stay. One of the main attractions is the beautiful beach and pool areas.

The hotel boasts two private beaches, one for families and one exclusively for adults. The family beach is perfect for those who want to have fun in the sun with their kids, while the adult-only beach provides a more serene and relaxing atmosphere for couples or solo travelers. Both beaches have lounge chairs and umbrellas available for guests to use.

The pool area is equally impressive, with multiple pools to choose from. The main pool is the largest and features a swim-up bar, while the Eden pool is a quieter option for those seeking a more peaceful experience. The Woodstock pool is designed for families with young children, featuring a shallow wading area and water slides.

In addition to lounging by the beach or pool, guests can participate in a variety of water sports such as kayaking, paddleboarding, and snorkeling. The hotel also offers scuba diving lessons for those interested in exploring the underwater world.

For those who prefer to stay dry, there are plenty of other activities to keep them entertained. The hotel has a tennis court, basketball court, and mini-golf course. Guests can also take part in fitness classes such as yoga, Pilates, and Zumba.

In the evening, the entertainment options continue with live music performances, themed parties, and shows at the on-site theater. The hotel also has a nightclub for those who want to dance the night away.


Hard Rock Hotel Riviera Maya offers a luxurious spa experience for its guests. The Rock Spa® is a haven of relaxation and rejuvenation, inspired by the music and culture of Hard Rock. The spa features 75 treatment rooms, including private suites and couples’ rooms, where guests can choose from a wide range of treatments.

The spa services at Hard Rock Hotel Riviera Maya are designed to cater to each guest’s individual needs. From massages to facials, body wraps to hydrotherapy, there is something for everyone. The spa also offers a variety of beauty services, such as hair styling, makeup application, and nail care.

One of the unique features of Rock Spa® is the Rhythm & Motion® experience, which combines traditional spa treatments with music. Guests can enjoy a massage while listening to their favorite tunes through a special sound system that uses vibrations to enhance the experience.

The Rock Spa® also has a hydrotherapy circuit, which includes a hydrotherapy pool, sauna, steam room, and cold plunge pool. This circuit is designed to help guests relax and detoxify their bodies.

In addition to the spa services, Hard Rock Hotel Riviera Maya also offers yoga and meditation classes. These classes are held in a serene setting, surrounded by lush gardens and natural beauty.

To enhance the spa experience, guests can also purchase exclusive products from the Rock Shop®. These products are made with natural ingredients and are inspired by the music and culture of Hard Rock.

Fitness Center

For fitness enthusiasts, the Hard Rock Hotel Riviera Maya provides a state-of-the-art fitness center, equipped with modern machines and equipment. The gym is open 24/7, so guests can work out at any time that suits them. The facility also offers yoga and Pilates classes for those who prefer group workouts.

The fitness center is staffed by certified personal trainers who are available to provide guidance and support to guests who want to achieve their fitness goals. The trainers can create customized workout plans based on individual needs and preferences. They can also offer nutritional advice to help guests maintain a healthy diet while on vacation.

Guests can access the fitness center free of charge during their stay at the hotel. However, some classes may require an additional fee. It is advisable to book classes in advance to avoid disappointment, as they tend to fill up quickly.

For those who prefer outdoor activities, the hotel offers a range of fitness options such as beach volleyball, soccer, tennis, and basketball. Guests can also take part in water sports like kayaking, paddleboarding, and snorkeling.

Staying fit and healthy while on vacation has never been easier than at the Hard Rock Hotel Riviera Maya. With its top-notch fitness center and wide range of fitness activities, guests can keep up with their exercise routines and have fun at the same time.


Golf enthusiasts can enjoy a challenging round of golf at the Hard Rock Hotel Riviera Maya. The resort features an 18-hole championship golf course designed by Robert von Hagge, which boasts stunning views of the Caribbean Sea and lush vegetation. The course is located just minutes away from the resort, making it easily accessible for guests.

The Hard Rock Golf Club Riviera Maya offers a variety of packages to suit every golfer’s needs, including rental clubs, carts, and caddies. Guests can also take advantage of the practice facilities, which include a driving range, putting green, and chipping area.

For those who want to improve their game, the resort offers private lessons with experienced golf professionals. These lessons are tailored to each individual’s skill level and can help golfers of all abilities improve their swing and technique.

The Hard Rock Golf Club Riviera Maya has received numerous accolades over the years, including being named one of the “Best Courses in Mexico” by Golf Digest. It has also hosted several prestigious tournaments, including the Latin America Amateur Championship.

Package Description Price
Green Fee Only 18 holes of golf, cart rental not included $150
Twilight Package 9 holes of golf after 2pm, cart rental included $99
All-Inclusive Golf Package Unlimited golf, cart rental, and food and drinks on the course $250 per day

In addition to the golf course, the Hard Rock Hotel Riviera Maya offers a variety of other activities and entertainment options for guests. These include live music performances, dance classes, water sports, and more.

Live Music And Shows

Live music and shows are a staple at the Hard Rock Hotel Riviera Maya. Guests can enjoy nightly performances from talented musicians and dancers in various genres, including rock, pop, and Latin music. The hotel’s amphitheater provides an intimate setting for these events, allowing guests to get up close and personal with the performers.

In addition to the nightly shows, the Hard Rock Hotel Riviera Maya also hosts special events throughout the year. These may include festivals, concerts, and themed parties. For example, the hotel has hosted the “Riviera Maya Jazz Festival” in the past, featuring renowned jazz artists from around the world.

The hotel also offers opportunities for guests to showcase their own musical talents. The “Rock Band Experience” allows guests to play instruments and sing alongside professional musicians, while the “Rockaoke” event gives guests the chance to perform karaoke with a live band.

For those who prefer a more laid-back atmosphere, the hotel’s bars and lounges often feature live acoustic music or DJ sets. Guests can relax with a cocktail and enjoy the tunes, or even hit the dance floor if they’re feeling inspired.

Kid’S Club

Hard Rock Hotel Riviera Maya offers a fantastic Kid’s Club for children aged 4-12 years old. The club is located in the family section of the resort and is open from 9 am to 10 pm daily, providing parents with plenty of time to enjoy adult activities while their children are having fun.

The Kid’s Club is staffed by trained professionals who provide a safe and entertaining environment for the children. The club is equipped with age-appropriate games, toys, and activities that will keep the kids engaged and entertained throughout their stay. Children can participate in various activities such as arts and crafts, movie nights, and video game tournaments.

Parents can rest assured that their children are well taken care of at the Kid’s Club. The staff follows strict safety guidelines and protocols to ensure the safety of all children. Additionally, parents are given pagers so they can be contacted if needed.

The Kid’s Club is an excellent opportunity for children to make new friends and have fun while on vacation. It also provides parents with some much-needed alone time to relax and unwind.

Events And Weddings

Meeting And Event Space

Hard Rock Hotel Riviera Maya is an ideal location for hosting meetings and events. The hotel has a total of 90,000 square feet of event space, which includes indoor and outdoor venues. The indoor venues include a grand ballroom that can accommodate up to 2,500 guests and can be divided into smaller spaces as per the requirements. There are also several breakout rooms and boardrooms available.

The outdoor venues include a beach area that can host up to 1,000 guests and a garden area that can accommodate up to 500 guests. These venues are perfect for hosting cocktail parties, receptions, and other outdoor events.

The meeting and event spaces at Hard Rock Hotel Riviera Maya are equipped with state-of-the-art technology and audiovisual equipment. The hotel also offers high-speed internet access and provides technical support to ensure that all events run smoothly.

The hotel’s experienced event planning team is always ready to assist in planning and executing events. They offer customized packages that cater to the specific needs of each event. From catering to decorations, the team takes care of everything, leaving the guests free to enjoy the event.

Some of the events that can be hosted at Hard Rock Hotel Riviera Maya include corporate meetings, conferences, conventions, product launches, weddings, and social events. The hotel has hosted several high-profile events in the past and is known for its exceptional service and attention to detail.

Wedding Packages

Hard Rock Hotel Riviera Maya offers a variety of wedding packages to make your special day unforgettable. Their experienced wedding planners will help you choose the perfect package that fits your style, budget and preferences.

The Complimentary Collection package includes a symbolic ceremony, a wedding cake, sparkling wine toast, honeymoon dinner, breakfast in bed and more. The Signature Collection package includes additional services such as a live ceremony musician, floral arrangements, photography and videography services, and a couples massage.

If you’re looking for a more personalized experience, the A La Carte package allows you to customize every detail of your wedding, from the venue and decorations to the menu and entertainment.

Hard Rock Hotel Riviera Maya also offers Indian Wedding packages that include traditional Indian cuisine, décor and entertainment.

For those who want an exclusive and luxurious experience, the Colin Cowie Wedding Collection is available. Colin Cowie is a renowned event planner who has designed weddings for celebrities such as Oprah Winfrey and Jennifer Aniston. This collection includes personalized service from a Colin Cowie wedding planner, premium décor, entertainment and more.

Regardless of which package you choose, Hard Rock Hotel Riviera Maya ensures that your wedding day is stress-free and memorable.

Location And Transportation

Getting There

Located in the beautiful Riviera Maya, the Hard Rock Hotel Riviera Maya is easily accessible by various modes of transportation.

For those flying in, the closest airport is Cancun International Airport, which is approximately 45 minutes away from the resort. There are several airlines that offer direct flights to Cancun from major cities around the world. Upon arrival at the airport, guests can choose to take a taxi or arrange for a shuttle service to the resort.

If you prefer to drive, the resort offers complimentary parking for guests. The journey from Cancun to the resort takes approximately one hour and 15 minutes, depending on traffic conditions.

For guests who wish to arrive by boat, there are several marinas located along the coast that provide docking facilities for private boats and yachts.

No matter how you choose to get there, the Hard Rock Hotel Riviera Maya is easily accessible and the perfect destination for your next vacation.

Nearby Attractions

The Hard Rock Hotel Riviera Maya is located in the heart of the Riviera Maya, a popular tourist destination in Mexico. The resort is situated near many attractions that cater to different interests of visitors.

One of the most popular nearby attractions is Xcaret Park, an eco-archaeological park that offers a glimpse into Mexican culture and history. Visitors can enjoy a variety of activities such as snorkeling, swimming with dolphins, and exploring underground rivers.

Another attraction worth visiting is Tulum, a coastal town known for its beautiful beaches and ancient Mayan ruins. Visitors can explore the ruins of an ancient walled city and learn about the fascinating history of the Mayan civilization.

For those who love adventure, there is Xplor Park, an adventure park that offers activities such as zip-lining, cave exploration, and amphibious vehicle rides. The park also has a restaurant that serves traditional Mexican food.

Lastly, for those who want to experience the nightlife, Playa del Carmen is a bustling town filled with bars, restaurants, and nightclubs. Visitors can dance the night away or relax at one of the many beach clubs.

Attraction Description Website
Xcaret Park Eco-archaeological park that offers a glimpse into Mexican culture and history
Tulum Coastal town known for its beautiful beaches and ancient Mayan ruins
Xplor Park Adventure park that offers activities such as zip-lining, cave exploration, and amphibious vehicle rides
Playa del Carmen Bustling town filled with bars, restaurants, and nightclubs

Safety And Security

Covid-19 Precautions

Hard Rock Hotel Riviera Maya has taken strict measures to ensure the safety and well-being of its guests amidst the COVID-19 pandemic. The hotel has implemented a range of precautions to prevent the spread of the virus.

Upon arrival, all guests are required to undergo temperature checks and complete a health questionnaire. Hand sanitizing stations have been set up throughout the property, and social distancing guidelines are in place in all public areas. Staff members wear personal protective equipment (PPE) at all times, including face masks and gloves.

The hotel has also increased the frequency of cleaning and disinfecting high-touch surfaces such as elevator buttons, door handles, and furniture. In addition, guest rooms are thoroughly cleaned and disinfected after each stay.

For added peace of mind, the hotel has partnered with Ecolab, a global leader in water, hygiene, and energy technologies and services, to implement advanced cleaning and disinfection protocols.

Guests can also take advantage of contactless services such as online check-in and mobile room keys. The hotel has also modified its food and beverage offerings to reduce contact, including offering grab-and-go options and outdoor dining.

General Safety Tips

When traveling to the Hard Rock Hotel Riviera Maya, it is important to prioritize safety and security. Here are some general safety tips to keep in mind:

  • Keep your valuables secure at all times, either in a hotel safe or on your person.
  • Be aware of your surroundings and avoid walking alone at night, especially in unfamiliar areas.
  • Use only licensed taxis or transportation services recommended by the hotel.
  • Do not leave drinks unattended or accept drinks from strangers.
  • Stay hydrated and protect yourself from the sun by wearing sunscreen and drinking plenty of water.
  • Follow any specific safety guidelines or policies provided by the hotel.

By following these tips, you can enjoy your stay at the Hard Rock Hotel Riviera Maya with peace of mind.


In conclusion, the Hard Rock Hotel Riviera Maya is the perfect destination for anyone looking for a luxurious vacation in paradise. With its world-class accommodations, top-notch amenities, and endless entertainment options, it’s no wonder why this resort is a top choice for travelers from around the world. So what are you waiting for? Book your stay at the Hard Rock Hotel Riviera Maya today and experience the vacation of a lifetime!Have any questions or want to share your experience at the Hard Rock Hotel Riviera Maya? Let us know in the comments below.

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