Robot Room Service
Shangri-La's Hotel Jen hopes these are the droids you're looking for.
Shangri-La's Hotel Jen--a brand with 11 properties in Asia and Australia--is taking the next step in streamlining hotel room service by taking the human element out of delivery--often the area that keeps many room service programs in the red. Two robots named Jeno and Jena transport items directly to guestrooms, and in this video (click above) provided by Hotel Jen, you'll see Jeno transport an order.
Here's how Hotel Jen's robot room service works from start to finish:
- Jeno and Jena are stationed in the hotel lobby on standby 24/7 to carry out deliveries.
- Guests can request for amenities or room service from the supper menu by telephoning the hotel’s front office.
- Upon receiving an order, the requested amenity, food item or drink is prepared and placed in the robot’s compartment.
- A hotel colleague unlocks the robot’s compartment with a pin number, places the items inside, and keys in the guest’s room number for delivery.
- Once the room number is keyed in, the robot travels to the hotel’s elevator landing, enters the elevator and travels to the correct floor and room.
- Once the robot arrives at the designated room, the robot calls the room to alert the guest about the delivery. When the guest opens the room door, the robot’s compartment lid automatically opens. (After arrival, the robot waits five minutes before returning to the duty manager in the lobby.)
- When a delivery is completed, the guest presses “All Set” and can rate the stay experience from one to five stars. If the guest selects five stars, the robot displays “Yay!” and dances side-to-side in excitement.
- Once the delivery is complete, the robot returns to the docking station in the lobby.
Both Jeno and Jena are one-meter (about three feet) tall and are unmistakable in their bright Hotel Jen turquoise and pink uniforms featuring a signature bicycle image to evoke a sense of travel. Inspired by the concept of a butler, Toby Tan (@tobyato) from the art community Band of Doodlers designed a jacket and tie for Jeno and a scarf for Jena.
Jeno and Jena can move unmanned around the hotel at a safe speed of 2.5 kilometers per hour (about 1.5 miles per hour), about half the average human walking speed. They can ride elevators, make phone calls to rooms upon arrival, and are equipped with sensors that know to avoid obstacles in its path and make deliveries efficiently.
Both automated colleagues are integrated with a software system that can easily track their to-do list once an order is placed. If a guest orders an extra towel or bottle of water, the guest can expect one of the pair to deliver the items within 15 minutes from the time of request. Jeno and Jena can ease midnight hunger pangs with a supper menu featuring local flavors from midnight to 6 a.m.