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Timeless Service Solutions » Bob Brown
Dan Flannery, VP and Area GM for Ritz-Carlton Hotels in New York and Boston, has been working with Bob Brown Service Solutions for 12 years, and finds his message as "applicable and relevant" today as when they formed their professional relationship.
Flannery, who like many hospitality professionals began his career as a waiter, says he wishes he had known Bob Brown back when he was waiting tables.
"I would have made a lot more money as a waiter had I known Bob Brown," Flannery says. "I didn't want to be perceived as 'pushy.' Bob shows you how product knowledge and a higher level of service make the dining experience more enjoyable for the customer and more profitable for the waitstaff."
Flannery uses Bob Brown Service Solutions' restaurant server training; restaurant employee training; and hotel training programs, including a training module called "Maverick Thinking." This "out-of-the-box thinking" helps motivate staffers to find different ways to solve problems.
"What Bob Brown teaches is timeless," Flannery says. "These are great ideas that can be put into practice."
Bob Brown Service Solutions is a unique combination of "message and the man."
"He's multi-skilled. Bob's a great speaker and he's great one-on-one," Flannery adds.--SBH
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