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Branded Hotel Coffee Kiosk » Getting Fresh
A few years ago, Fred Bohn, director of culinary operations at Dover Downs Hotel & Casino in Dover, Delaware, wanted to offer a brand of coffee that would convey freshness and value. After considering a variety of vendors,
Gevalia Kaffe won him over with its hotel coffee program and branded lobby coffee kiosk.
“Gevalia may not be a household name—yet—but they have a lot to offer in terms of variety and value,” Bohn says. “Plus, their service has been unbeatable. When we opened Sweet Perks, our lobby café, the Gevalia team trained us on the kiosk system, set up our retail floor with signage and merchandising, and have been there for us every step of the way.
“Gevalia gives us versatility, allowing us to serve drip coffee, along with lattes and other traditional espresso favorites, as well as our own unique concoctions,” he says.
The Sweet Perks concept has worked so well that the casino hotel has opened a second branded lobby coffee kiosk—Sweet Perks Too. Additionally, Gevalia's upscale guest room coffee pod machines have been installed.
Says Bohn, “Find a way to say yes to what your customers want, and you will be successful. Gevalia helps us give our guests the premium coffee they seek.” —VO
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