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Guest Floor Ice Machines » Cold Comfort
A quality product, strong company support, and excellent customer service. “It’s really cool when you can get all three,” says Douglas Pirk, national accounts director, hotel division, for Concept Services, a professional kitchen equipment and service provider.
“Scotsman has been a good partner,” Pirk says. “We’re not your typical dealer, and, for us, the relationship is key. We seek out and rely heavily on the best manufacturers, and we’ve had a relationship with Scotsman for more than two decades. Their people have been great to us. From the local agents to the regional centers to the manufacturing sites, when we call, they drop everything to help us.
“And the products are great,” Pirk says. Scotsman has been positioned as an ice machine innovator for more than 50 years, and their Prodigy line has won multiple awards, including the National Restaurant Association’s Kitchen Innovation Award, he explains. “Prodigy is a good fit for hotels and has proven very successful for guest floor vending. The new models are quieter. You can still hear the ice when it falls two feet, but the compression noise has been greatly reduced. We haven’t had a single complaint.” –ADK
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