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John DiJulius guest service training Once in a while, the help you need simply appears on the front step.

Take the example described by Tom Smith, national sales manager at Nemacolin Woodlands Resort in Farmington, Pennsylvania. One afternoon, while wishing to improve on a stellar performance record, Tom checked in guest John R. DiJulius III, Cleveland, Ohio, a customer service consultant highly favored by companies such as Ritz-Carlton, Aveda, and Six Flags.

"He had many insights for a boutique hotel we were opening," Tom says. What began as a few conversations between the two soon spun into a series of great customer service training programs. "Thanks to John, the guest satisfaction results surpassed our goals. We're not accepting mere excellence anymore."

John's presentation to the resort staff was crucial. "They love John because he's been there. Many write books about service, yet few have actually produced in the industry," says Smith.

DiJulius also owns John Robert's Hair Studio and Spa, listed frequently among Salon Magazine's "Top 20 Salons in America." "John's hotel service training earned the staff's respect through front-line experience, and his great stories really engaged them. Before long, the returning guests were amazed."

An Ernst & Young Entrepreneur of the Year and a self-described "customer service junkie," John R. DiJulius III offers keynote speeches, hotel employee service training programs and workshops, on-site consulting, along with books and customer service videos that help create "high-quality, memorable guest experiences." - BM

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John R. DiJulius III

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