November/December 2016: Table of Contents

NovemberDecember 2016 coverLetters

From the Editor: F&B Face Time

From the Board: Making Waves

People & Productivity

On The Move: People and Promotions.


Cover Story: Talking Turnkey. Smaller is better for Holiday Inn’s new menus focus, put into motion consistently across the brand through its C.A.S.H. training program. By Tad Wilkes

Brand Bonding. Benchmark Resorts & Hotels: In-person networking and education across a brand really leaves a mark. By Michael Costa

Three Simple Ways to a Greater Range. Deft tune-ups give Renaissance Denver Downtown City Center’s already successful restaurant bonus points. By Michael Costa

Extra Helping. Renaissance Denver Downtown City Center Executive Chef Paul Nagan’s recipe for Berkshire Pork Loin.


Brew it Yourself. Stroud’s at the Chattanoogan stresses the identity-establishing power of a homegrown coffee concept. By Tracy Morin

Catering & Events

Inner Space. A unique approach to a chefs’ office becomes a profitable group client attraction at Austin’s Driskill Hotel. By Ashley Allen

Breaks. Le Méridien Charlotte. By Tad Wilkes

Feeling Froggy. Willows Lodge overcome bumps in the road to hop hard into exponential revenue with its well-equipped Road Toad truck. By Ashley Allen

What’s Working in Hotels?

Define Your Culture. Design the Experience. Style and delivery define a unique culinary experience. Form and function define your culture.

The Only Way to Fry. Achieving better flavor, more savings, and more efficiency with frying oil.

Focus on Breakfast

The Shrub Show. Tableside handcrafted drinks and hand-carted presentation give brunch at the Toll House Hotel a bubbly boost. By Tad Wilkes


Spotlight: Banquet Equipment, Displays, and More. Create the setting for success in events.

Key to the Pantry. Tools and ingredients to improve your operations.

Supplier Notes. Noteworthy announcements from the hotel vendor community.

Practical Solutions:
Furnishings and equipment for the long run.

Banquet Tables » Personal Attention
Featuring Maywood Furniture

Meeting Tables » Big Space, Huge Attention
Featuring Southern Aluminum

Efficient Waste Disposal » Shuttle Shock
Featuring Shortening Shuttle