January/February 2016: Table of Contents



From the Editor: Holding onto your hires.
From the Board: Core fundamentals for a smooth property transition in the F&B department.

People & Productivity

On The Move: People and Promotions.


Hip Hopping. Brew-centric package is a heady attraction for Kona Kai Resort & Spa. By Tracy Morin




The Bigg Picture. The Hilton Lexington changes its game plan for street-level Bigg Blue, scoring big. By Tad Wilkes



Cuisine & Menus

Special Treatment. Hampton Inn takes lobby pantries beyond mini-convenience-store status with TREATS. By Ashley Allen



Banquets & Catering

Cloud Control. Events business goes straight up—literally—at the Knickerbocker. Here’s what makes it excel. Story by Denny Lewis, Video by Michael Costa



Systemic Success JQH Rick BeranSystemic Success. Q&A with John Q. Hammons’s Rick Beran on how its online resource system makes for better updating of menus.



People & Productivity

COVER STORY: The Fight to Retain Talent. Hyatt has the Good Taste to know how to motivate and retain its brightest up-and-comers. By Michael Costa



Focus on Breakfast

Los Clásicos Del Desayuno Mexicano. The breakfast buffet at Hyatt Ziva Los Cabos straddles the border perfectly, presenting traditional Mexican dishes and gringo-friendly fare. By Michael Costa


Bars and Lounges

The Roof is on Fire. Louisville, Kentucky’s Hilton Garden Inn is 8UP with rooftop best practices. By Tad Wilkes



HFAB logoSpecial Report: Introducing The Hotel F&B Leadership Association



Spotlight: Mobile Equipment



Key to the Pantry. Tools and ingredients to improve your operations.


Reader Picks: All the Help You Can Get

Durable Shelving and Storage » Everything in Place
Featuring Cambro

Easy-Prep Waffles » Greatness on the Griddle
Featuring Heartland Food Products

Foodservice Supplies » Hitting the Mark
Featuring TriMark USA

Complete Tabletop Solutions » Beauty and Strength
Featuring Libbey Foodservice

Customizable Buffetware » Smart Choice
Featuring Smart Buffet Ware

High-Fashion Seating » Iconic Departure
Featuring MityLite

Beverage Inventory Management Software » Instant Gratification
Featuring AccuBar

Linenless Banquet Tables » Bump and Gleam
Featuring Lion’s Wood Banquet Furniture