A Cocktail of Their Own
Couples request custom-created
wedding day drinks
by Michael Costa
Every couple has
at least one thing they call their own. It might be a favorite song, vacation
spot, or memorable shared moment. Hotels are
capitalizing on those connections by creating wedding cocktails that reflect
those experiences, pushing drink prices at some properties from the $8 range to
$11 or more.
“We do between 70 and 90 weddings a year, and I’d
say at least once a month we get asked to do a specialty drink,” says Denise
Boersma, Weddings
ByRequest,
Wyndham Orange County Hotel.
Because weddings
are can be very similar, Debbie Nelson, director, private events, Platinum Hotel &
Spa, Las Vegas, advises couples to offer a signature drink that their guests
will remember. “It’s a personalized touch, and they realize the bride and groom
thought of it,” she says.
More Than A Novelty
Boersma and Nelson say interviewing the bride and
groom about key moments in their relationship is a great first step toward
developing a signature wedding cocktail. Here are a few examples of transforming
the couple’s personal story into a personal drink:
Couple’s Story:
The groom gave the bride an emerald-cut diamond
ring.
Drink Result:
The Emerald-Tini, a green concoction containing
Midori melon liqueur, rum, lime juice, and apple juice. (Wyndham)
Couple’s Story:
The bride and groom plan to honeymoon in the
South Pacific and Hawaii.
Drink Result:
The Honeymoon Special, a blue cocktail
reminiscent of the Pacific Ocean, containing Hpnotiq
liqueur, Grey Goose vodka, and lime juice. (Wyndham)
Couple’s Story:
The wedding theme was “I Do” and had a color scheme of blue and brown.
Drink Result:
Two signature cocktails were created. The Blue I Do featured Bombay Sapphire
gin, and the brown I Don’t contained a mix of Kahlua, vodka, and Baileys Irish Cream.
(Platinum Hotel)
“Most of the
drinks we’ve had are martini-style cocktails, which is usually the result, based on the recipe and the presentation,” Nelson says.
Memorable
specialty drinks also can help a hotel stand out when future brides are
considering where to have their weddings.
“We’re all about personalization. We have no
problem doing specialty drinks, so we get quite a bit of word-of-mouth
referrals,” says Boersma.
RELATED EDITORIAL LINKS
¨
Palms South Beach
creates multi-cultural cocktails representing the ethnic heritage of the
bride and groom.
http://www.hotelfandb.com/biol/nov-dec2007-palms-cocktails.asp
¨
Attracting the
lucrative kosher wedding business, including a handy guide to kosher
liquors.
http://www.hotelfandb.com/biol/march-april2007-kosher-weddings.asp
SPONSORED PRODUCT LINKS
¨
Fortessa’s Festini
glasses match colors to signature martinis, such as the “Lemon-tini” and
“Choco-tini.”
http://www.fortessa.com
Culinary Brew
A
chef's passion for pairing beer and food expands his menu
by Dave Steadman
Belgian Master
Chef Steven De Bruyn of the Garden City Hotel in Long Island is passionate about
his country’s ales and beers. Last fall, De Bruyn introduced beer and pâté
pairings at a special event in the hotel’s Polo
restaurant. Now, De Bruyn is expanding the idea into permanent menu items.
“That dinner was
our first step in pairing beer with food in our hotel,” De Bruyn says. “The
reaction of guests encouraged me to regularly include a pairing of pâté and beer
as an appetizer on the Rein Bar & Bistro menu.”
De Bruyn is also
introducing beer-focused entrées, either prepared with beer or accompanied by a
specific brew, on the Polo restaurant menu. He is currently offering a center-cut salmon loin with buttermilk mash and an endive chanterelle
‘chartreuse,’ covered with a maple-glazed pork belly Belgian ale sauce.
The sauce consists
of equal parts of cooking liquid from the pork belly and a Saison-style Ale.
It’s reduced almost completely, then finished with butter and whipped cream
until it’s almost a foam. The entrée is served with complementary Saison-style
Ale.
Staff Sense
“In our Rein
Bistro & Bar, the waitstaff is encouraged to be knowledgeable about our Belgian
beers and food pairings that work,” says De Bruyn. “When guests ask for pairing
suggestions, I tell the servers to think of any lager style as a white wine,
ales as red wine, and hoppy beers as Chianti or red wines with an edge.”
Chef De Bruyn
believes it is important that each ale and beer is served in the proper glass for
its style. "For example," he says, “I will not serve Chimay Blue Grand Reserve, Trappist Ale, 9 percent abv, in
just any beer glass. There is a special glass designed to maximize the enjoyment
of this ale, and that is the glass that we serve it in.”
RELATED EDITORIAL LINKS
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Starwood’s Chief Beer
Officer Scott Kerkmans sees the fastest-growing group of beer consumers—craft
brew drinkers—at the forefront of the beer industry's future.
http://www.hotelfandb.com/biol/july-aug2007-craft-beers.asp
¨
Columbia Sussex creates
combination menus of tapas and signature drinks with artful presentations.
http://www.hotelfandb.com/biol/sept-oct2007-columbia-sussex-drink-menus.asp
SPONSORED PRODUCT LINKS
¨
The Anheuser-Busch Cookbook, Great Food Great Beer, includes 290 pages of
beer and ale pairings, plus
glassware styles and recommendations for every beer.
http://www.budshop.com/Budshop/ItemDetail.aspx?ItemId=920
Opryland
Gets Hip
New Vegas-style nightclub first of a kind in Nashville
by Michael Costa
On a map,
Nashville is about 1,800 miles from Las Vegas. But ask a hotelier how far apart
the cities are when it comes to nightlife, and they might say a million miles.
The two
cities have at least one thing in common now, however: designer Jeffery Beers. He’s
famous for creating Mandalay Bay’s Rumjungle, MGM Grand’s Tabu Ultra Lounge,
and many other high-profile nightspots around the world.
In Nashville,
Beers is designing a club that could bridge the gap in hotel nightclub culture
at the Gaylord Opryland Resort & Convention Center with a yet-to-be named
15,000-square-foot space scheduled to open later this year.
"I see so much
potential for a club at this property," Beers says. "My goal is to create a
signature look for Gaylord Opryland in tandem with what the hopes and desires
are for that space."
The nightspot is
intended to be something that currently doesn’t exist in the predominantly
honky-tonk nightlife of Nashville.
"There is no
Vegas-style nightclub in Nashville. I think people will discover that this is
something the city doesn’t have and flock to it,” says Wolfgang Ebenbichler,
vice president of food and beverage, Gaylord Opryland Resort Resort & Convention
Center.
Seeing Red
There are several
red-themed components that make up the signature look Beers created for the
Gaylord
Opryland’s club, including:
-
A red and black color foundation, intended to capture to the feel of the
night. Beers says this will be enhanced by large black sofas and ottomans on
top of porcelain tile flooring. The room will also be accented with black
textured wall coverings.
-
A 120-foot
“Red Bar” with 20 curving ebony millwork ribs that run up the wall and over
the ceiling, all highlighted by concealed red neon lights, which reflect off
the mirrors inlaid on top of the bar.
-
Columns
covered with solid LED lights that can illuminate, blink, or change color,
depending on the vibe in the room.
-
Server
uniforms featuring red wigs, leather mini-skirts, and knee-high boots.
-
A
1,575-square-foot dance floor with 1,500
more square feet of
circulation area
surrounding it.
To help maintain
the sophisticated atmosphere, there will be no draft beer served, and the
kitchen will feature a yet-to-be-finalized menu of specialty finger foods that
will focus on ultra-creative presentations.
“It’s unique.
Everything is going to say, ‘I’m different, and I am the new Nashville. We’ve set aside huge marketing funds to make it a local attraction as well as a
hit with our guests,” Ebenbichler says.
The District
The club—which
will occupy the space that was formerly Rachel’s Buffet restaurant—is just a
fraction of the four-stage, $45 million F&B overhaul underway at the 30-year-old
property, expected to be finished by the end of 2010.
The hotel is
currently in Phase 2 of the project, which focuses on a 100,000-square-foot area
called “The District.” It will include the nightclub, along with at least two
new restaurants and upscale shopping.
“The buzz around
here is huge,” says Ebenbichler. “The idea is to eventually get people to say,
‘I’m not going to downtown Nashville, I’m going to The District.’”
RELATED EDITORIAL LINKS
¨
The Palms Las Vegas
delivers an entire evening of dining and nightlife, keeping guest dollars
in-house.
http://www.hotelfandb.com/biol/nov-dec2007-palms-casino.asp
¨
Shade Hotel's hip Zinc
Bar attracts attention in celebrity-conscious Manhattan Beach.
http://www.hotelfandb.com/biol/nov-dec2007-shade-hotel.asp
Michael Mondavi Meets Hyatt
New signature wines popular with guests
by Michael Costa
Winemaker Michael Mondavi is the son of the
legendary Robert Mondavi, but he’s creating his own legacy with his Folio
Fine Wine Partners company. He recently helped conceive three signature
varietals for Hyatt that debuted last summer under the hotel chain's private Canvas label. Here, Mondavi and Paul Daly, assistant vice president, food and beverage, Hyatt Hotels
& Resorts, talk about the challenges and rewards of creating specialty wines for
a hotel brand.
Hotel F&B:
Michael, what was
different about working with Hyatt to develop the Canvas series of wines, as
opposed to your normal winemaking process?
Mondavi:
What’s unique is that the wines, Cabernet Sauvignon, Merlot, and Chardonnay,
were created specifically with the Hyatt consumer in mind. We worked with my son
Rob, our winemaker Tony [Coltrin], and Andrea Immer Robinson, who is a
consultant for Hyatt. We tried to create a wine that the food and beverage
managers at each property would embrace.
Hotel F&B:
Who is the Hyatt consumer?
Daly:
We have more than 120 hotels in North America, so there’s a very broad guest
base. We have what we call an internal beverage committee, and through research
we found the Hyatt customer to range from novice to experienced wine drinkers,
reflecting our broad guest base. The common ground for everyone is an appreciation for
Michael Mondavi and for the Mondavi name. It has a very strong presence in the
marketplace.
Hotel F&B:
Because Canvas is
a house wine, how were the flavor profiles developed without homogenizing the
actual flavor?
Mondavi:
Working with Andrea Immer Robinson helped us
focus on Hyatt’s customer during the process, so we were able to create a
quality wine with good flavor and a proper balance of oak.
Daly:
We don’t call Canvas a house wine. We call it our signature wine. Typically when
a customer hears “house wine,” they may think that’s code for a bad wine. Canvas
is different. It’s very drinkable for someone who’s new to wine, but it's also
appropriate for someone who has a seasoned palate.
Hotel F&B:
What was it like working with Andrea?
Mondavi:
Fortunately, she is very meticulous, and we had a
series of six or seven tastings with her. It was interesting because we had about a
half-dozen different blends that we put together. When we got to the final
tastings, there was always a consensus on which wines we liked. We decided
those were the style, quality, and drinkability that we’d both be proud of.
Daly:
We really wanted the culmination of a collaborative effort, and that’s where the
name Canvas comes from. Just like an artist starts with a blank canvas and over
a period of time creates a piece of art, that was the approach we took with this
whole project.
Hotel F&B:
How would you describe each of the three Canvas
varietals?
Mondavi:
The Cabernet is, needless to say, the bigger of
the two red wines. We wanted to make sure it had the distinctive Cabernet
character, a nice structure, and the good crisp tannin in the finish. With the
Merlot, we wanted it a little more berry-like in the middle palate and a little
softer in the finish.
In the Chardonnay, we wanted lively fruit in the
aromatics and a crisp finish at the end. The finish on all three of these wines
is something that sets them apart, because it’s the finish of the wine that
leaves your palate in either a pleasant or unpleasant condition.
Hotel F&B:
What are the plans beyond those three wines?
Daly:
We’ve just introduced a Zinfandel, and, probably at the end of this year, we’ll
look at adding another varietal.
Hotel F&B:
What has customer
feedback been like?
Daly:
It’s been off the charts. I think we’ve kept it very approachable from a cost
standpoint. Obviously, the price changes by market, but it’s around $7 a glass.
Our catering customers are going crazy for it, too. Canvas is only available at
Hyatt hotels, so its exclusivity is also an attraction. We’ve had a large number
of emails from people who have had a glass of Canvas while staying at one of
our properties and want to know why they don’t see it at their local grocery
stores. In response, the plan is to allow
people to buy Canvas online from
www.hyattathome.com within the next few months.
RELATED EDITORIAL LINKS
¨
Feeling left behind,
Hyatt plans a new wine, beer, and spirits program.
http://www.hotelfandb.com/biol/nov-dec2007-tibbitts.asp
¨
Rising expectations:
The hurdles of room service are never more glaring than when trying to get a
glass of wine up the elevator.
http://www.hotelfandb.com/biol/sept-oct2007-in-room-wine.asp
Crash Course in Cork
Handling guest complaints about
corked wine
by Gerald D. Boyd
“The customer is always right” doesn’t
necessarily apply to corked wine.
“The vast majority of people don’t even know what
it is. Often, what they’re really smelling is, for example, the earthiness of a
Grand Cru Burgundy. It may not be what they’re accustomed to, so they say it’s
corked,” says Fernando Beteta, wine director, Park Hyatt Chicago.
That doesn’t mean corked wine is imagined. Beteta
says about 3 percent of his inventory turns out to be corked each year, and some
wine industry estimates are that between 7 and 10 percent of all bottles of wine
served throughout the world are spoiled by cork taint.
To a sommelier like Beteta, corked wine is
unmistakable: A moldy, wet cardboard smell caused by the organic compound
trichloroanisole, or TCA.
A growing number of wineries, especially in New
World countries like Australia, New Zealand, and the United States, are
replacing cork in favor of screw caps or synthetic stoppers. However, Beteta
says cork is still the preferred stopper for long-term aging because it expands
to fit the exact closure of the bottleneck from year to year.
Of course, none of that matters when a hotel’s
waitstaff is confronted by a customer claiming their wine is corked. Here are a
few ways Beteta says a hotel can take charge of the situation:
Taste the
wine before the customer does.
“If a guest orders a bottle of wine, I’ll
go to cellar, bring it back, show the label, open it, and taste it. That way,
we know if it’s faulty or not before the customer tries it. It’s just like a
chef tasting a sauce before it leaves the kitchen,” Beteta says.
Don’t
encourage guests to inspect the cork before they taste the wine.
“I’ve
stopped presenting the cork on a silver plate and letting people touch or
smell it," says Beteta. "It’s a crystal ball, making assumptions that the
wine is bad based on the cork."
Build a
“proactive” wine list around your customer profile.
The guest may still
demand a different bottle even though the wine isn’t corked. Beteta says
before a replacement is given, ask the customer what they didn’t like about
it. Chances are, the guest wanted a more common, fruit-forward New World
wine.
RELATED EDITORIAL LINKS
¨
The practice of pairing
water, wine, and food involves a wide set of variables, and the solutions,
in terms of taste, are practically limitless.
http://www.hotelfandb.com/biol/march-april2007-water.asp
¨
Guest engagement: 7
ways to make guests sit up and listen.
http://www.hotelfandb.com/biol/may-june2007-bob-brown.asp
Drinking Dessert
Conrad Bangkok signature
cocktail causes sensation
by Michael Costa
At the Conrad Bangkok, guests can have their cake
and drink it too.
Tiramiglu, a
liquid version of Tiramisu, has been a huge hit with customers since it was
introduced last spring. Tiramiglu is the creation of chef Riccardo de Pra, a
Michelin-star chef from Pieve D’Alpago in Bulluno, Veneto, in northern Italy,
who was visiting the Conrad Bangkok for a culinary event.
De Pra had created
the recipe for Tiramiglu back home, but he couldn’t find anyone to create the
special bottle needed to consume the drink.
The hotel came to
the rescue by contacting a local Thai glass artist who custom-created the vessel
by hand, and the Tiramiglu experience was born.
“Each sphere is made to contain the exact amount
of liquid necessary to make a perfect Tiramiglu,” says Christophe Vahlas,
executive assistant manager,
food and beverage, Conrad Bangkok.
The special glass might look confusing to
customers, causing them to turn it upright and treat it like a laboratory
beaker. But Vahlas says the glass is more than just an opulent showpiece; it’s
essential to creating the full Tiramiglu experience.
“We show the
first-timer how to drink the dessert and get the real taste of it. You have to
drink it straight and have the complete mixture in your mouth. Once the guests
try it, they are usually amazed they can recognize the taste of Tiramisu,”
says Vahlas.
The success of Tiramiglu has made it a permanent menu item at the Conrad Bangkok, as well as
the signature dessert at the hotel’s Italianate restaurant. Each Tiramiglu costs
320 Thai Baht, which is around $9.
Despite the drink’s success, Conrad Hotels has no
immediate plans to expand it brand-wide, preferring to let the concept shine as
a unique offering at the Bangkok property.
As for the recipe, Chef de Pra says it
contains Marsala wine… and the rest is a secret.
RELATED EDITORIAL LINKS
¨
Loews new signature
cocktail menu features premium cocktails submitted by bartenders from
different Loews hotels, reflecting each hotel’s style and destination.
http://www.hotelfandb.com/biol/july-aug2007-loews-cocktails.asp
SPONSORED PRODUCT LINKS
¨
GranGala imported
triple orange liqueur is Italy’s answer to Grand Marnier. Download your
personal recipe book.
http://www.grangala.com/grangala/pdf/GG_Recipe_Book_FINAL_032907.pdf
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Hotel F&B home
In this issue:
Drinking Dessert
Conrad Bangkok signature
cocktail causes sensation
Crash Course in Cork
Handling guest complaints about corked wine
Michael Mondavi Meets Hyatt
New signature wines popular with guests
Opryland Gets Hip
New Vegas-style nightclub first of a kind in Nashville
Culinary Brew
A
chef's passion for pairing beer and food expands his menu
A
Cocktail of Their Own
Couples request custom-created wedding day drinks
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Hotel F&B
National Editorial Advisory Board
Brian Abel
Corporate Director Outlets, Westin Hotels
Kris Beck
Director, Brand Operations Support, Embassy Suites Hotels
Mary Bentley
President, Women's Foodservice Forum
Terry Bickhardt
President/COO, Waterford
Hotel Group
Don Billings
President, Incentive Marketing Inc. (iMi)
Elizabeth Blau
President, Blau &
Associates
Pete
Boyd
VP F&B, The Venetian Resort Hotel
Casino
Hans
Brinkhoff
F&B Consultant, Holland America Line
Tom Brija
President, Spring USA
Nicholas Clayton
President, Kor Hotel Group
Paul
Daly
Asst VP F&B, Hyatt Hotels
Fred DeMicco
Professor & Chair, University
of Delaware
Giorgi DiLemis
VP F&B, Gaylord Hotels
Matt
Engels
VP Hotel Operations,
Red Lion Hotels
Steve Enselein
VP, Catering and Convention Services, Hyatt Hotels
Richard Faeh
Corporate Executive Chef, Starwood Hotels
Don Fisher
President/CEO,
Fisher-Nickel Inc.
Frank Fraser
Catering Director,
Mandalay Bay
George Goodrich
Corporate Director F&B,
Red Lion Hotels
Steve Hedberg
VP Operations, Carlson Hospitality International
Michael Heeb
VP, Paragon Gaming LLC
David Henkes
Senior Principal,
Technomic Inc.
Menze Heroian
VP Food & Beverage,
Tishman Hotel Corp.
Jean-marc Jalbert
VP F&B, Sofitel Hotels
Dieter Kadoke
President, PointSource LLC
Niki
Leondakis
COO, Kimpton Hotels & Restaurants
David McIntyre
VP F&B, MGM Grand
Scott McMinn
VP, Benchmark Hospitality Corporation
Bart
Mahoney
VP F&B, Bellagio Resort,
Las Vegas
Tobias Mattstedt
VP Restaurant Development, MGM Grand
Sue
Morgan
VP Franchise F&B, InterContinental Hotels
Vito
Palmietto
Corporate Director F&B,
JQH Hotels
Gus
Sader
President/CEO, Hospitality Asset Services
Martie Sparks
VP, Catering & Convention Services, Mandalay Bay
Fernando Salazar
VP F&B, Wyndham Worldwide Hotels & Resorts
Roger Taylor
VP F&B, Columbia
Sussex Corporation
Matthew Von Ertfelda
VP Restaurants & Bars, Marriott
International Inc.
Doug
Zeif
VP F&B, LXR Luxury Resorts
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