Waldorf Astoria Packages Let Guests Book Their Own Culinary Experiences

Waldorf Astoria Hotels & Resorts this week unveiled Taste of Waldorf Astoria Unforgettable Experiences, "a collection of high-end gastronomic packages that allow guests to...

Strategies for Service Success, Part 3

I recently caught up with the husband and wife team of Amy James, director of events at the Bethesda North Marriott Hotel & Conference...

Specialty Beverage Solutions » Automatic Satisfaction

When Mario Grisanti, F&B director at the DoubleTree Hotel Memphis, began revamping his property’s concierge lounge, he asked vendors if they knew of...

Communication Breakdown

It’s no secret that executive chefs face enormous daily stress. Maintaining food costs, managing staff, and the pressure to create and deliver meaningful menus...

Brand Standards = Bland Standards?

I've had several conversations recently with F&B professionals trying to carve a unique niche in hotels through signature, concepted bars and restaurants. One topic...

Summer F&B Trends: Weekly Poolside Pairings

It's the time of year when most hotels with an outdoor pool are jammed with guests. Some properties view poolside F&B as a practical...

Strategies for Service Success, Part One

It takes knowledge, skill, awareness, and creativity to be a great server. Below are some insights to get you to the winner’s circle. Know your...

The Pantry Effect

In early September 2014, the Mirage Hotel & Casino in Las Vegas opened the doors to Pantry, a 24-hour, 150-seat restaurant luring guests from...