Paging Senor Pantalones En Fuego…

I’m known for being hard on catering managers. I’m never mean or hateful, but I like to give them a hard time about most...

The Boutique Hotel GM

Okay, this is not specifically about only F&B, but anyone who has experience with boutique hotels knows that the GM had better have their...

It’s Spring and romance is in the air….

Food and beverage folks, particularly male chefs, are notoriously bad at the “relationship thing.” Our black and white world of fast paced chaos doesn’t...

Where did your Managers learn about Service?

Guest Service. My very first serious hotel job was as a “Guest Service Agent” at a huge convention hotel right on Disneyworld property. While not...

I don’t do the hat…

Any examination of my life, career, loves, and losses should begin with that thought (and for those readers who are of a more philosophic...

When Life Gives You Lemons…

I’ve had an epiphany. Well maybe that is too strong a term but I came to a clear realization just the other day, and...

The Guest is not the Enemy

“The guest is not the enemy.” It sounds like a ridiculous statement. Of course they aren’t! But to many of us, the guest is...

Back of House—Do you have “Heart”?

I had just started my new job as Director of Catering at a historic luxury property in my favorite city, San Francisco. This...