What Happened to our Mojo?

No, not Mojitos. Mojo: A mysterious magical bag containing powers strong enough to conjure strong emotions or spell-like attractions. Nowadays, we mostly know mojo...

Professional Communication: Yadda Yadda Yadda, Blah Blah Blah

“We never talk.” Three simple words that strike a chord of terror in many, many men. Being the simple creatures that we are, it...

Paging Senor Pantalones En Fuego…

I’m known for being hard on catering managers. I’m never mean or hateful, but I like to give them a hard time about most...

The Boutique Hotel GM

Okay, this is not specifically about only F&B, but anyone who has experience with boutique hotels knows that the GM had better have their...

It’s Spring and romance is in the air….

Food and beverage folks, particularly male chefs, are notoriously bad at the “relationship thing.” Our black and white world of fast paced chaos doesn’t...

Where did your Managers learn about Service?

Guest Service. My very first serious hotel job was as a “Guest Service Agent” at a huge convention hotel right on Disneyworld property. While not...

I don’t do the hat…

Any examination of my life, career, loves, and losses should begin with that thought (and for those readers who are of a more philosophic...

When Life Gives You Lemons…

I’ve had an epiphany. Well maybe that is too strong a term but I came to a clear realization just the other day, and...