ROI or Return On Interactions: Knowing Your Guests Using Social Media for Hotel F&B...

In a recent email, (August 27, 2012) Paul Cerrato examined 5 Trends Will Reshape Health IT In 2013. He stated, look for growth...

Buzz About Hotel F&B Social Media Patterns (SMPs)

These days you have to be scanning the environment to see what guests are saying about you on social networks. Be Proactive You have to...

Gourmet Coffee: What is the Cost?

Coffee, coffee everywhere and not a drop to drink. How often have you been in a rush to a meeting and plan to...

Smart Phone Apps for Scheduling Hotel and Restaurant Labor—What’s Hot?

Labor management in the restaurant and hospitality industries can be a big time consumer for managers. Managers spend hours every week sorting through employees’...

Ultrasound Cooking by Avant-Garde Chef Sang-Hoon Degeimbre

Sang-Hoon Degeimbre, who is Korean-Belgian, runs L'Air du Temps, a Michelin-rated two-star restaurant in Belgium. In 1975, when he was five years...

Allowing Guests to Pay Tabs from Their Phones

A new innovative product by TabbedOut allows patrons to pay their bar or restaurant tabs with a smart phone. No more handing over a...

Are You Ready For The World Stage?

I recently spoke with my culinary team about always being on stage. No big deal; it’s not really a new concept. Who hasn’t preached...

Three-Part Harmoney (yes, Money): Networking : Marketing : Fulfillment

Fulfillment in bringing your Food and Beverage budget in line with forecasts and exceeding management and guests’ expectations is the ultimate goal which cannot be accomplished without the first two parts of this hospitality triumvirate.