Trends: Marriott Launches ‘Live Beta’ Hotel

Marriott Hotels has opened its M Beta at Charlotte Marriott City Center, an "innovation lab" that the company says functions as the world’s first...

Besting Breakfast

In what seems to be a neverending quest to find a way to guests’ hearts through their stomachs, Phoenix-based Best Western Hotels & Resorts...

Service Secrets of the Five Stars

By John Paul Boukis and Tad Wilkes Dan Flick knows about F&B service standards. As GM at Stein Eriksen Lodge in Park City, Utah, he...

Five-Star Service Still About Engagement

As GM at Stein Eriksen Lodge in Park City, Utah, Dan Flick was in charge when the Mobil Travel Guide raised the hotel’s rating...

I’m a Waiter, Not a Salesman!

Assume the sale. This is one of those phrases that is drilled into the head of any good salesperson. “They will love our product,...

From the Board: Back to Basics

As hotel F&B operators, it is finally our time. For many years, F&B has been a secondary focus for the hotel industry. However, we...

From the Board: A Smooth Entry

It’s a fast-paced hotel market, with the buying and selling of individual hotels, management companies, and even large brands on the rise. Property and...

Client Coaching

In our previous issue, we talked with hotel F&B pro Kevin Klein—currently the GM at University Plaza Hotel & Convention Center in Springfield, Missouri—about...