Executing Events: Client-Side Candor

We recently asked Los Angeles-based event pro Nina Storm about what hotels can do to improve client satisfaction, and avoid planning faux pas. Here,...

Managing Asset Managers

The role of asset manager is often misunderstood by hotel F&B pros, who themselves often feel misunderstood by asset managers. But F&B leaders at...

Ask the Staffing Doctor: Cases in Point

R. B. FROM NEW YORK... I’m a purchasing director at a large, full-service hotel in the northeast. I recently went on vacation for a week...

Mind Your SOPs

Standard operating procedures (SOPs ) are rules for organizations to minimize risk, loss, and liability, while maximizing efficiencies in everyday operations. Imagine, for example, what...

DIY F&B

When Heart of America Group (HOA) contracted with InterContinental Hotels Group (IHG) to build a Holiday Inn & Suites at Elmore Marketplace in Davenport,...

From the Board: The Survey Crutch

Whether online, at a restaurant, or checking out of a hotel, we are overwhelmed with requests to take surveys or give feedback. It is...

Strategies for Service Success, Part One

It takes knowledge, skill, awareness, and creativity to be a great server. Below are some insights to get you to the winner’s circle. Know your...

Ask the Staffing Doctor: Five-Finger Discounts

J.T. ASKS... I’m the F&B director at a large convention hotel in the Northwest. I’ve gone through three F&B storeroom supervisors in the past year....