Jekyll Can’t Hide

When it opened in 2010, no one would have guessed that a 14-seat bar backed by a food prep area the size of a...

Aging Gracefully

In a booze-soaked city teeming with top-notch cocktail bars and Bourbon Street tourist traps, Batch, perched in the Hyatt French Quarter New Orleans, has...

Oil Management Systems » Sage Wisdom

Dumping used oil into a can on the loading dock out back is as anachronistic a concept now as Willie Nelson’s tour bus...

Prime Punch

National Punch Day is Sunday (9/20) so here's a tasty seasonal recipe from Rosewood Hotel Georgia in Vancouver, B.C. Punch is perfect for high-volume...

“Back to Bespoke” Boosts the Bottom Line at The Grand America Hotel

Here's a story I wrote that proves the power of patiently assessing your in-house and local demographic, your surrounding comp set, and your property's...

Ask the Staffing Doctor: Cases in Point

R. B. FROM NEW YORK... I’m a purchasing director at a large, full-service hotel in the northeast. I recently went on vacation for a week...

Zero to Sixty

Portland’s Heathman Hotel was serving handcrafted cocktails with many ingredients and couldn’t keep pace with crowds—especially the incredibly fast and furious influx of show...

Ready to Roll

With the simple goal of increasing revenues at its 11 extended-stay locations in North America, Starwood’s Element brand unwittingly discovered a flexible, multipurpose solution:...