Director of Catering, Hilton Fairfield, California
Susan remembers falling in love with travel as a little girl when she’d frequent LAX with her family to pick up her Grandpa, who flew frequently for his job. Fascination with the hustle and bustle and watching the planes land and take off, she knew way back then she’d end up in the travel industry.
Fast forward…Susan’s first job in hospitality was at the Anaheim Marriott where she held a front desk position. Soon, though, Golden West Airlines was calling for a corporate office job, where she learned how airline capacities worked and schedules were created. After the airline went bankrupt, she dabbled as a travel agent, but found herself missing her early hotel exposure. This time she landed a Catering Secretary position back at the Anaheim Marriott, and knew that hotel catering is where she would ultimately stay–what fun and excitement! Menu planning, décor, and the honor of ensuring that the most memorable day in people’s lives was often in her own hands!
Within a few years, she worked her way up to Catering Manager and was employed at hotels including Hilton, Embassy Suites, Radisson, and Doubletree, taking in as many industry seminars as she could attend and throwing herself into bringing the newest trends to each of her positions. Susan became Director of Catering at the Embassy Suites in Seattle, and also worked in this role at the Embassy Suites San Rafael. Prior to her current post at the Hilton Fairfield, Susan was Director of Catering & Convention Services for the Hyatt in Santa Rosa, California.
Susan has combined her love of the hotel industry with her other passion—writing. She was published in the NJ Biz Meeting Guide several years in a row, and she is happy to be a new contributor to the Hotel F&B Observer blog.