Comments on: Iron-Fisted Policy (Seldom A Good Idea)

By: R.M.

R.M. — Fri, 13 Nov 2009 14:21:16 +0000

I would have asked to speak with his supervisor. It could be that the punk just was too lazy or trying to up his commission. Either way his attitude may not exemplify the company “policy” and as such his super may want to know that his actions may be reflecting poorly on the company as a whole. It could have been a chance to pull a weed out of a flower bed.

By: banquet manager

banquet manager — Fri, 13 Nov 2009 11:36:23 +0000

This is a great story about how vendors squeeze every drop of money they can out of you. No need to pay a minimum on back ordered cases of wine. Visit: So You Want To Be a Banquet Manager

By: Karl Prohaska

Karl Prohaska — Tue, 20 Oct 2009 16:46:19 +0000

Len I try to tell my folks that while we don’t want every guest coming in and re-inventing the wheel for every meal, if we have the product and can prepare it well with minimal waiting time for the guest, why not?… Marty, after letting him twist a little more, I told him to add it to our next order. I didn’t need the wine urgently but that was never what this was about….thnaks for the comments guys…

By: marty

marty — Fri, 16 Oct 2009 09:41:04 +0000

So, did you get the wine?

By: Len

Len — Fri, 16 Oct 2009 09:23:14 +0000

Right on the money Karl. Its something for all of us to think about and review our own procedures and policies. There is an opportunity at every request whether its against policy or not to, to win over or to keep our customers.