Gourmet Vegetables Get serious about winning vegetarians. By Ned Barker
Meatless meals created with thought and
skill command customer loyalty and
premium prices. How often have you
heard or seen a variation on the following: “We
don’t have any vegetarian items on the menu, but
the chef will be delighted to create one for you.”
This is realistic and occurs every day in many
hotels and restaurants.
Why does this happen? Restaurant servers may
respond that “people don’t come here for vegetarian
dishes, they come for our great steaks (or
seafood, barbecue, etc.).” Or you may have tried
putting a vegetarian item on the menu but no one
ordered it. Finally, you might operate under the assumption
that you’ll make anything the guest asks
for if you have the ingredients, and your vegetarian
customers seem pleased with that.
There are less obvious reasons. “I can’t charge
the same amount as I do for my seafood and meat
items,” for example. This isn’t correct, but it reflects
the inferiority some restaurateurs have about their
vegetarian culinary ability. “Who would pay $20
for vegetables?” It’s the wrong question. The right
question is, “What can I create that has the same
levels of creativity and complexity as my best items
and leaves the customer wanting more, wanting to
come back?”
This isn’t a plea to save animals or a tribute to
World Vegetarian Day. It’s a reminder to stay in
touch with trends. Consider some recent findings:
Vegetarian meals aren’t just for vegetarians.
Although New York City-based Harris Interactive
reports that three percent of Americans are everyday
vegetarians, a March 2010 New American
Diner Study finds that 23 percent of consumers
are eating more meatless entrées than they did
a year ago. Meanwhile, 40 percent of non-vegetarians
say they sometimes order vegetarian or
vegan menu items just because they sound good.
Young people drive the trend. Late 2009’s
Harris Interactive Poll commissioned by the
Vegetarian Resource Group asked adults about
eating meat (“meat” did not include poultry or
fish). Eight percent said they never eat meat. The
demographic details are telling. For example, the
percentage nearly doubles among students to
15 percent. For females 18 to 34, it’s 12 percent.
Even for males in the 18 to 34 age group, it’s nine
percent. See www.vrg.org/press/2009poll.htm.
Females drive the trend. Women are 60
percent more likely to be vegetarians than men
(source: Psychology Today).
Vegetarian entrées support other trends,
such as sustainability and healthy eating.
The best establishments and chefs already offer
standout vegetarian items. Of course, there’s
Steve Wynn and the restaurants at Wynn Las
Vegas and Encore that added or expanded their
vegan offerings. But Google “top restaurants” for
any major city—even those in the Midwest with
fewer vegetarians, percentage-wise, than coastal
cities—and download their menus. I did this
and found eight of the “10 best” had at least one
enticing vegetarian item on the menu.
Ned Barker is a hotel industry veteran and principal of Grill
Ventures Consulting, Inc. (www.grillvc.com). Specializing in
F&B, GVC’s work with hotel and restaurant
companies ranges from concept
development to operations/marketing review
and analysis to special project assignments.
He blogs at www.hotelfandb.com and at
effandbee.wordpress.com.