Area Director of Training
Crystal Springs Resort, Hamburg, New Jersey
Steve DiGioia has more than 25 years industry experience—from a summer internship as a 16-year-old prep cook in Chicago, to time as a banquet waiter in Brooklyn, New York, to jobs as catering sales manager, room service manager, restaurant director, director of banquets, and regional customer service trainer. He has distilled his observations and insights into his book Earn More Tips On Your Very Next Shift…Even If You’re a Bad Waiter. The book details a training method that can be used across all industries, resulting in better customer retention and repeat business.